|||

Cost Effective
Business Process Outsourcing

+ Contact Center Services + Back Office Outsourcing

We Provide
Solutions

Manpower Resources

We have extensive experience supporting various Inbound Customer Support requirements for our clients (whom we treat as long term partners). We understand that each of our clients have unique requirements for supporting their own customers.

Infrastructure

By combining your business objectives and expertise with our industry knowledge and talented workforce, we offer you a premier contact center solution supported by the best technology in the industry.

Operation

We provide cost- effective solutions that minimize your risks, and offer your organization scalability when you need it.

Delivering Value through People, Process and Technology

GB Solutions

Our Advantage

Training

• Training Need Analysis
• Adoptive to Clients Requirements
• Workshops, Seminars
• Coaching Feedback

Quality Control

• Radar on CTQ (Critical to Quality) adherence
• Average vs. Below Average analysis
• Workshops / Lecture
• CSAT - Customer Satisfaction

Expertise

• Effective Work Force Management
• Diverse Domain Expertise
• Focus on Customer's Delight

Effective Outsourcing Process

• No Capital Expenditure
• Effective Data Management
• Cost Effective & Appropriate

• Strong Growth
• Rapid Implementation
• Up To Date Technology

• Extensive Expertise
• 24/7 365 Operations
• Reduces Costs
• Focus on Core Business